GIVEN YOUR EXTENSIVE EXPERIENCE IN THE HOSPITALITY INDUSTRY, WHICH SPANS NEARLY 30 YEARS, WHAT KEY MILESTONES OR ACHIEVEMENTS HAVE SHAPED YOUR CAREER PATH AND PREPARED YOU FOR THIS ROLE?
My career aspirations are centered around constant growth and skill enhancement. Starting from entry level, I have worked in all ranks, mastering each role before moving to the next. Each level has equipped me with various skills and competencies that prepared me for my current role.
HOW HAVE YOUR EXPERIENCES IN CONCEPT CREATION AND MANAGEMENT ACROSS MULTIPLE COUNTRIES INFLUENCED YOUR APPROACH TO LEADING ONYX ROTANA & RESIDENCES BY ROTANA? WHAT UNIQUE ELEMENTS OR IDEAS HAVE YOU INCORPORATED INTO THE PROJECT?
I’ve always had a passion for hotel operations, especially F&B. Since moving to the GCC in 2002, I’ve led successful, award-winning concepts by developing clear visions, conducting competitive analysis, and implementing the right strategies. At Onyx, we’ve gone above and beyond to create a unique destination that combines luxury living with unparalleled facilities, from leisure and recreation to dining and corporate offerings. We focus on both the physical aspects and creating a seamless, engaging guest experience.
AS THE GENERAL MANAGER OF LUXURY HOTEL APARTMENTS AND RESIDENCES, WHAT LEADERSHIP STYLE DO YOU BELIEVE IS MOST EFFECTIVE IN DRIVING THE TEAM TOWARDS SUCCESS AND ENSURING A HIGH LEVEL OF GUEST SATISFACTION?
I focus on building strong relationships with my team, being fair, open, reliable, and consistent, especially in a multicultural environment. At Onyx Rotana & Residences by Rotana, I aim to create an efficient team by investing in their training, development, and well-being. I’ve had incredible mentors throughout my career, and I aspire to mentor others, helping them reach their full potential and contribute to the property’s success.
HOW HAVE YOUR PAST EXPERIENCES IN SPEARHEADING HOTEL OPERATIONS EQUIPPED YOU TO LEAD ONYX ROTANA & RESIDENCES BY ROTANA TOWARDS BECOMING A LANDMARK IN THE INDUSTRY? WHAT SPECIFIC STRATEGIES OR INITIATIVES HAVE YOU IMPLEMENTED TO ACHIEVE THIS GOAL?
Pre-opening a hotel requires strategic planning, market insight, and attention to detail. Onyx is my fifth opening, and while the process may seem straightforward, each one is unique. We’ve focused on room categories, competitive differentiation, and ensuring thorough pre- opening preparations. This attention to detail, coupled with consistency in guest services, has set the foundation for a successful project aligned with Kooheji Development’s core standards and Royal Ambassador service attributes.
WHAT DO YOU CONSIDER TO BE THE UNIQUE SELLING POINTS OR COMPETITIVE ADVANTAGES OF ONYX ROTANA & RESIDENCES BY ROTANA COMPARED TO OTHER LUXURY HOTEL APARTMENTS AND RESIDENCES IN THE MARKET?
Our strategic location in Bahrain Bay is a major advantage, offering a luxurious, well-connected destination. We also provide a diverse room mix, exclusive amenities, wellness facilities, an infinity pool, kids’ entertainment, meeting rooms, and advanced technology solutions. These features, combined with exceptional service, cater to a range of guests, from business travelers to families and long-stay guests.
HOW ARE YOU WORKING TO CREATE A MEMORABLE AND PERSONALIZED GUEST EXPERIENCE AT ONYX ROTANA & RESIDENCES BY ROTANA? WHAT SPECIFIC AMENITIES, SERVICES, OR INITIATIVES ARE YOU IMPLEMENTING TO EXCEED GUEST EXPECTATIONS?
At Onyx, we focus on ensuring that every guest has a memorable experience, from booking to departure. We offer value through exceptional service, superior amenities, and unique experiences. Each guest segment is carefully studied, and we tailor our amenities and services to not only meet but exceed their expectations.
GIVEN THE INCREASING IMPORTANCE OF SUSTAINABILITY IN THE HOSPITALITY INDUSTRY, WHAT STEPS ARE YOU TAKING TO ENSURE THAT ONYX ROTANA & RESIDENCES BY ROTANA IS ENVIRONMENTALLY FRIENDLY AND SOCIALLY RESPONSIBLE?
We’ve incorporated eco-friendly practices from the start, including energy-efficient systems, waste reduction programs, and sustainable sourcing. We understand that our guests value sustainability, and we aim to contribute positively as we grow.
WHAT IS YOUR VISION FOR THE FUTURE OF ONYX ROTANA & RESIDENCES BY ROTANA? HOW DO YOU SEE THE PROPERTY EVOLVING AND CONTRIBUTING TO THE LOCAL COMMUNITY AND ECONOMY?
My vision is for Onyx to be the top choice for a luxury family resort-style experience in Bahrain, offering innovative products, amenities, and superior services. We aim to contribute to Bahrain’s reputation as a global destination while supporting sustainability, corporate social responsibility, and ethical business practices. Being part of the Kooheji group also means building strong ties with the local community.
For more information about Onyx Arjan, visit the official website: mobile.rotana.com/ arjaanhotelapartments/bahrain/manama/ onyxarjaanbyrotana, follow on Instagram @onyxrotana, or call +97317171720.
For details about Residences by Rotana, visit rotana.com, follow on Instagram @onyxresidences, or call +97317171730
